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8x8 Support

Get Transaction IDs in 8x8 Contact Center


Find Transaction IDs in 8x8 Contact Center, both during and after a call.

Applies To

  • 8x8 Contact Center
  • Transaction ID
  • Agent Workspace


During a Call
  1. Log in to 8x8 Agent Workspace.
  2. While on a call, the Transaction ID is located at the bottom of the transaction Info tab.
    Transaction ID Call Agent Workspace.png
  3. After ending the call, while in wrap-up status, the Transaction ID will still display.
    Agent Workspace Wrap Up Transaction ID.png
After a Call

If the call has already ended, you can retrieve the Transaction ID from Customer Experience.

  1. Log in to your Application Panel.
  2. Select Customer Experience and Post-Call Survey Analytics.
  3. Select your required filter.
  4. On the right-hand side, change the column settings to display Transaction ID.
  5. The Transaction ID of your calls will now appear.

Additional Information

Transaction IDs are used to track down details pertaining to a transaction (Calls, Email, Voicemail, Chat, etc.) within the 8x8 Contact Center platform.

Transaction IDs are streaming details on the Agent User Interface during a transaction that is available during the following:

  • When the transaction is being offered to the agent. 
  • When the agent is processing that transaction and all the way till the end of post-processing after which it will disappear from the Agent User Interface and can be reviewed from reports that are available to supervisors.
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