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8x8 Support

How to Transfer Chat Interactions to a Different Queue


Transfer a chat interaction to another queue in 8x8 Contact Center.

Applies To

  • 8x8 Contact Center
  • 8x8 Agent Workspace


  1. Inform the customer that you will be transferring their chat.
  2. Select Transfer.
  3. Under Queues, select the appropriate queue.
  4. Select Transfer.
  5. On the confirmation message, select Continue.
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