How to Turn off Call Monitoring Option for Supervisors

Objective

To turn off Call Monitoring for Supervisors who have been monitoring agents.

Applies To

• 8x8 Contact Center
• Agent interface
• Call Monitoring
• Supervisors

Procedure

Turn off the agent monitoring for that agent.

1. Log in to 8x8 Agent Console interface as a supervisor agent.
2. Select Menu > Monitoring.
3. Select Agent Management tab > Monitor sub-tab.
4. In the Action column to the right of the agent's name, click on the Action icon (looks like an eye).
5. The Quality Monitoring dialog opens.
6. Click Finish Monitoring.