What type of reports are there for Campaigns in 8x8 Contact Center?
- 8x8 Contact Center
All campaigns utilize an outbound queue and agents so you can also use the usual queue/agents real-time/historical reports.
8x8 has three campaign-specific reports.
Campaign Details is a high-level view of all campaigns.
Campaign Record Details is a detailed view (per campaign) that looks at all customers dialed.
Campaign Transaction Details the last report will show all calls made to all customers.