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8x8 Support

How to Access Speech Analytics and QM tool in SSO


How individual agents can access their own recordings in Speech Analytics & QM;

Applies To

  • 8x8 Contact Center;
  • Single-Sign-On;


A minimum of X8 VCC license is required to be able to access the Speech Analytics & QM tool.


  1. Log into SSO;
  2. Click on Speech Analytics & QM;
  3. Click Search Interactions (middle phone icon) and you can search for all calls occurring from Contact Center; note. Interactions which occurred directly thorough the endpoint are not recorded by Contact Center
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