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8x8 Support

Unable to Find and Add Users to 8x8 Contact Center Role


Users cannot be found or added to the Contact Center role.

Applies To

  • 8x8 VCC Contact Center
  • 8x8 Admin Console


  1. Log in to 8x8 Admin Console.
  2. Click Assignments > +Create assignment.
  3. Fill in the following fields:
    • Assign to
    • Scope
    • Role
  4. Select VCC Admin for the role.
  5. Click Save.


VCC Admin role is required and must be assigned within 8x8 Admin Console.