Skip to main content


8x8 Support

Set Up a Click2Dial Phone Directory in 8x8 Contact Center FAQ


Setting up a click-to-dial phone directory in 8x8 Contact Center FAQ.

Applies To

  • 8x8 Contact Center
  • FAQ
  • Click2Dial
  • Phone Directory


  1. Open FAQ.
  2. Click Add New Category
  3. Enter the Category name and click OK. For example, "Support Phone Directory" (mark This Category is Private if for internal use only).
  4. Click the Category name you created.
  5. On the right, click Add New FAQ.
  6. In the Question box enter the name of the Directory. For example, Support Click2Dial.
  7. In the Answer box, enter the contact name with the phone number in "ctd" tags.
  8. For example: Support: {ctd}202-555-1031{/ctd}
    • Continue adding contacts until your list is complete.
      Edit FAQ.JPG
  9. Click Save to complete the directory.


Click the phone number link of the contact you want to call from.


  • Was this article helpful?