Skip to main content


8x8 Support

How to Use a Twitter Account as an 8x8 Contact Center Social Channel


This article explains how to set up an existing Twitter account to be used for an 8x8 Contact Center social channel.

Applies To

  • 8x8 Contact Center
  • Admins
  • Social Channels


  1. Login to the Twitter account you want to use for the social channel.
  2. Click on the Profile and Settings icon near the upper right hand corner of your account home page.
    Twitter 01.jpg
  3. Click on Settings and privacy.
    Twitter 02.jpg
  4. Click on Privacy and safety.
    Twitter 03.jpg
  5. Scroll down until you see the Direct Messages settings.
  6. If the Receive Direct Messages from anyone checkbox is not checked click on it to check it.
    Twitter 05.jpg
  7. Scroll down to the Save changes button at the bottom of the page.
    Twitter 06.jpg

Your Twitter account is now set up to be used as a social channel.

  • Was this article helpful?