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8x8 Support

Why are audio greetings not uploading?


Audio greetings not uploading.

Applies To

  • Audio Files
  • Admin Console


Be sure they are recorded in the following format:

  • 8 kHz
  • 16 Bit
  • Mono

The audio format should be PCM (Pulse-code modulation).

If you are using a newer Windows operating system such as Windows Vista or Windows 7, you may need a 3rd party application capable of converting files into WAV format.

Windows 10/11

To save a greeting in the proper format:

  1. Click Start > All Programs.
  2. Accessories > Entertainment > Voice Recorder.
  3. Open the greeting using Voice Recorder.
  4. Choose Save As from the File menu.
  5. Click Change Format.
  6. Choose: 8 kHz, 16 bit Mono 7kb/sec.​​​​​​​
  7. Click Save.​​​​​​​
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