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8x8 Support

Call Recordings Storage for a Deleted 8x8 Contact Center Agent


What happens to call recordings for an 8x8 Contact Center agent after the agent is deleted?

Applies To

  • 8x8 Contact Center


Once an agent is deleted from Account Manager or 8x8 Admin Console, it is not possible for a supervisor to have permission to access these recordings in Contact Centre Agent Workspace, Monitoring, Playback.

Additional Information

It may be possible to access the call recordings in: or Retrieve recordings from

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