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8x8 Support

Queues Not Showing In Contact Center Monitoring Queue Management Tab


Show queues in the Queue Management tab in Contact Center Agent Workspace.

Applies To

  • Contact Center  Supervisors


  1. Log in to your Contact Center Agent Workspace, access Menu at the top and then the Monitoring tab.
  2. Within Monitoring tab, go to Setup.
  3. Tick the boxes corresponding to the queues you would like to monitor and see in the Queue Management tab.

Queue showing..PNG