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8x8 Support

Monitoring Playback Does Not Show Deleted Agent's Recordings


No results are returned for any agents who have been deleted when running Monitoring Playback.

  1. In 8x8 Agent Workspace, log in as a Supervisor agent with permissions to Monitor agents.
  2. Click Menu > Monitoring > Playback > Phone.
  3. Click Advanced.
  4. Search by Transaction ID or by Start Date.
  5. No results are returned.

Applies To

  • 8x8 Agent Workspace
  • Reporting
  • Monitoring Playback


Please create a case with 8x8 Technical Support.


The agent was deleted.


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