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8x8 Support

Can supervisors be notified of inactive or idle agents when using the screen recorder?


On the live monitoring feature, if an advisor is inactive or idle for a period of say 10 minutes, is there a way for this to flag as an alarm so the team leaders are notified? Or so these advisor’s screens are brought to the top?

Applies To

  • Quality Management Screen Recorder


This is not currently an option within Quality Management.