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QA Template Character Limit Length in Quality Management

In 8x8 Quality Management, evaluators can create their own Quality Assurance templates. Find the list of character length limitations for each section here.

Call center call quality analysis is done through a Quality Assurance template. In 8x8 Quality Management, supervisors or evaluators are able to create their own Quality Assurance templates through the QA Template Editor. When creating a new Quality Assurance template using the 8x8 Quality Management QA Template Editor, users need to be aware of the built-in character length limitations for SectionsQuestionsReport Short NamesCoaching Hints, and Comments.

When creating a template, please be aware of the following character length limitations:

  • Section and Question - max 255 characters
  • Report Short Name - max 60 characters
  • Coaching Hints - max 1024 characters
  • Overall/Questions or Comments - max 4000 characters
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