Skip to main content


8x8 Support

How to assign additional groups to a user in Quality Management


Assign more groups to a user in Quality Management

Applies To

  • Speech Analytics
  • Quality Management


  1. Log in to QM
  2. From the dashboard, navigate to Settings by clicking on the Settings_Icon.png icon in the left-side panel. 
  3. In the Users section, use the search box in the top right-hand corner to filter the user list. 
  4. To expand the right panel, click on the user you wish to assign more groups to.
  5. In the right panel, click on Assigned_Groups_Icon.pngto jump to the Assigned Groups for this user. 
  6. Expand the Groups list and select the groups to assign by ticking the box next to each group. Then, click Save
  7. Instruct the user to log out and back in to QM to ensure all new group permissions are available.