Skip to main content


8x8 Support

How to Leave a Comment to a Call Which Is Being Evaluated


Leave comments when evaluating a call.

Applies To

  • Quality Management 5.2


  1. Select the call which needs to be evaluated and begin the evaluation.
  2. After every question from the evaluation template, you will see "Comments (n)", where "n"  stands for the total number of comments added to that question.
  3. Click on the "Comments (n)" and the section will expand and show you a message saying that "There are no comments yet." or older comments will be displayed.
  4. Right below the message, you will find the "Comment" button, and if clicking on it, a box where you can add your comments will show up.
  5. Add the desired comments and click Add.