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8x8 Support

Salesforce Error Unable to Obtain Exclusive Access


While using 8x8 Contact Center Salesforce integration, the user gets a pop-up error that reads, "Your CRM vendor has returned am error: "unable to obtain exclusive access to this record.""


Applies To

  • Contact Center Salesforce integration users 


8x8 Engineering has not identified an issue with the Salesforce integration. Have your Salesforce administrator enable or confirm user permissions within Salesforce for lead or another entity. It is also recommended that Windows 7 users get upgraded to Windows 10.


This may be related to Salesforce users not having permissions within Salesforce for lead or any other entity.

Additional Information

Review the Salesforce forum article for other possible causes.

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