Skip to main content


8x8 Support

Setting the Contact Center Domain in Contact Center Integrations


Setting the Contact Center domain in 8x8 Contact Center integrations.

Applies To

  • v 3.1 Integrations for 8x8 Contact Center


  1. Go to the Integration panel.
  2. Select Settings.
  3. Select Advanced.
    Contact Centre integration panel advanced settings.png
  4. In the relevant URL listed below, change:
    • xx1 for the cluster for your tenant
    • Check the URL when logged in to Configuration Manager for Contact Center or Agent Console
    • tenantName for your  tenant name
    • Check tenant name in Contact Center Configuration Manager for Contact Center, Home, Profile

Note: The URL format of your Contact Center domain must match your contact center's service type:

X Series Contact Center

Standalone Contact Center

  • Was this article helpful?