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8x8 Support

Zendesk: Failed to Login to External CRM Error


Attempting to log in to the 8x8 Contact Center integration app for Zendesk results in the following error:

"Failed to login to external CRM, please fill out or correct your external setup credentials."


Applies To

  • Zendesk Integration for 8x8 Contact Center


Enable External CRM Login.

  1. In the Zendesk interface, in the bottom left corner, click the Settings icon (admin wheel/cog).
  2. Scroll down to the Channels sub-group and click API.
  3. Under Settings, ensure that Password Access is Enabled (box is checked).
  4. Click Save.



Most likely, Password Access needs to be enabled in Zendesk admin settings.

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