Obihai and Poly Phones Will Not Come Online
Symptom
Obihai adapters and Poly phones on firmware 5.8+ will not come online despite being provisioned properly and the 8x8 Subnets being added to the firewall.
Applies To
- Obihai ATA Adapters
- Poly Phones firmware 5.8+
Resolution
- Add the PDMS, formerly Obitalk, IPs and Ports to the firewall white list.
- If your firewall requires it, whitelist trusted hosts from the second table below.
PDMS-SP Trusted IP Addresses
| Trusted IP Address | UDP/TCP | TLS |
|---|---|---|
| 13.52.69.0 | 10000 to 20000 | 443 |
| 13.56.185.145 | 10000 to 20000 | 443 |
| 13.57.121.193 | 10000 to 20000 | 443 |
| 54.241.91.173 | 10000 to 20000 | 443 |
| 54.241.160.4 |
10000 to 20000 TCP: 6800 |
443 |
| 54.241.163.234 | 10000 to 20000 | 443 |
| 54.67.107.54 | 10000 to 20000 | 443 |
| 54.67.113.163 | 10000 to 20000 | 443 |
| 54.219.101.213 | 10000 to 20000 | 443 |
| 52.52.249.241 | 10000 to 20000 | 443 |
| 52.53.96.55 | 10000 to 20000 | 443 |
| 52.9.223.41 | 10000 to 20000 | 443 |
| 52.9.225.203 | 10000 to 20000 | 443 |
PDMS-SP Provisioning Trusted Hosts
| Trusted Host | Description |
|---|---|
|
www.obitalk.com |
HTTP/HTTPS |
| www1.obitalk.com | HTTP/HTTPS |
| prov.obitalk.com | HTTP/HTTPS |
| devpfs.obitalk.com | HTTP/HTTPS |
| api.obitalk.com | HTTP/HTTPS |
| fw.obitalk.com | HTTP |
Cause
Obihai adapters and Poly phones on 5.8+ firmware are required to communicate with the PDMS system, formerly Obitalk before they can be provisioned or come online with 8x8 service. These servers are used for ZTP (Zero Touch Provisioning).
Additional Information
For more information, see Poly's documentation. For the most updated list of firewall settings, refer to Obitalk's Firewall Settings.
If issues persist after adding this information to the firewall, create a case with 8x8 support.