Why the caller ID for an outbound international call displays incorrectly

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Question

Why does the caller ID information displayed on the recipients' end for outbound international calls have incorrect information or different from what is expected?

Applies To

Work for Desktop
Work for Mobile
Work for Web
Contact Center

Answer

8x8 relies on international carriers for international calls. Therefore, 8x8 makes the best effort to present the expected CLID (Calling Line Identification Display) for calls made internationally. 8x8 can only guarantee the CLI for national calls in the countries where we offer a PSTN (Public Switched Telephone Network) replacement.

Additional Information

For issues related to the CLID for international calls, ensure that the originating caller's 8x8 phone number is configured to be displayed as the caller ID number. If the call shows the incorrect caller ID number, please contact support with the details for at least three calls to make sure best efforts are being made.