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8x8 Support

How to Change Base Profile on Poly Phone Without Web Interface


Change the base profile without access to the Phone Web Interface. This can be especially useful if the Web Interface is disabled or the phone is on another network that is not accessible via the desktop network.

Applies To

  • Poly VVX phones


  1. Press and hold on the keypad 1, 4 and 9 simultaneously.
  2. Enter the MAC password when prompted. If the MAC password is forgotten you can factory reset the phone and log in using 456 as the password.
  3. Select the Generic profile.
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