Skip to main content


8x8 Support

Setting Background Images on Poly Phone Display


Change the background image on a Poly IP Phone display.

Applies To

  • SoundPoint IP 550 (213 x 111 pixels)
  • SoundPoint IP 670 (213 x 111 pixels)
  • VVX 250 (320 x 240 pixels)
  • VVX 300/310 (208 x 104 pixels)
  • VVX 350 (320 x 240 pixels)
  • VVX 400/410 (320 x 240 pixels)
  • VVX 450 (480 x 272 pixels)
  • VVX 500/510 (320 x 240 pixels)
  • VVX 600 (480 x 272 pixels)
  • VVX 1500 (800 x 480 pixels)
  • Edge E100 (320 × 240 pixels)
  • Edge E220 (320 × 240 pixels)
  • Edge E300 (320 × 240 pixels)
  • Edge E400 (320 × 240 pixels)
  • Edge E500 (800 × 480 pixels)


VVX 300 Series

  1. Navigate to Settings Basic Preferences.
  2. Select Background and select a background image.

VVX X50, 400, 500, 600 Series and Edge E Series

  1. Find your phone’s IP address by navigating to Settings > Status Platform Phone.
  2. Enter your phone's IP address into the web browser on your computer.
  3. Select User and enter your assigned password or the default (456) password.
  4. From the menu bar, select Preferences Background.
  5. Click + Add a new background image.
  6. There are two methods in which this can be done.
    • PC/Desktop - Choose a file on your local PC
    • URL/File Name - Choose an image from a file path or URL that will be stored on the boot server permanently.

Choosing a File From Your PC

  1. Select Choose File.
  2. From the opened window navigate to the chosen image and select Open.
  3. Click Save.

Using File Path

  1. Select Enter URL/File Name > Add your File Path to Phone Image > AddNote: This option will allow you entering images from your local host server to your phones which will remain permanently.
  2. Click Save (Step 3 PC/Desktop).

Getting a URL Link

  1. To copy an image from a web page, right-click on the desired image and select Copy image address.
  2. Check the last part of URL if it's a JPEP, PNG or any other format if the URL does not appear at the end of the link with .jpeg or .png or any of the formats you will manually need to download the image and upload it to the system.
Important-Icon.png Note: 8x8 does not host images. Images must be hosted by a public-facing or internal Webserver URL. Please be aware of online image copyrights. We do not take responsibility for the use of any copyrighted images.
  1. Click Save.

Additional Information

Refer to the following table for the maximum image size supported for each VVX phone.

Maximum Image and Logo Size



Screen Size

VVX 250 business IP phone

320x240 pixels

VVX 300 series business media phones

208x104 pixels (Grayscale)

VVX 350 business IP phone

320x240 pixels

VVX 400 series business media

320x240 pixels

VVX 450 business IP phones

480x272 pixels

VVX 500 series business media phones

320x240 pixels

VVX 600 series business media phones

480x272 pixels

VVX 1500 business media phones

800x480 pixels

VVX Color Expansion Module

272x480 pixels

VVX EM50 expansion module

480 x 800

Recommended Logo Sizes on VVX Business IP Phones

On VVX business IP phones, you can upload company logos onto the phones using the display background parameters. In the following table are the recommended logos for each business IP phone.

Phone Model Logo Size
VVX 250 135 x 135 pixels
VVX 350 135 x 135 pixels
VVX 450 150 x 40 pixels
VVX EM50 480 x 800
  • Was this article helpful?