- 8x8 Work
When placing calls or while on a call, you can use dialpad key shortcuts (also called star codes), on your desk phone or in 8x8 Work, to perform various actions. Some star codes require special permissions for a user to perform that action. The information below can also be found in the 8x8 Generic Guide for Desk Phones.
|*67||Block Caller ID: Dial before calling a number to block your Caller ID from the other party.|
|*68#||Unblock Caller ID: Dial before calling a number to unblock your Caller ID from the other party.|
|*69||Last Call Redial: Dial the last number you called or were called by.|
|*78||Activate DND: Activate Do Not Disturb to send incoming calls to voicemail.|
|*79||Deactivate DND: Deactivate Do Not Disturb to receive incoming calls.|
|*80||Toggle DND: Toggle your Do Not Disturb status.|
|*88||Flip Call: To switch an active call from one device to another on the same extension, dial from the device you want to use.|
|*5 (BMW)||Barge: If you are Monitoring a call, Barge in to speak with and be heard by both parties on the call.|
|*6 (BMW)||Mute: If you have Barged in on a call or are Whispering to an agent, you can Mute yourself.|
|*9 (BMW)||Whisper: If you are Monitoring an agent, you can Whisper to them without being heard by the party speaking with the agent.|
|*22 (BMW)||Monitor: Listen in on a live call without interrupting either party.|
|*23 (BMW)||Barge Direct: Barge in on a call without Monitoring or Whispering first.|
|*0||Record Call (Applicable when call recording is enabled which may require an elevated license.)|
|*66||Use with BLF extension to pick up call (*66 plus internal extension)|
|*64||Intercom (*64 plus internal extension)|
|*15||Transfer to voicemail (Start new call (hold old call); dial the extension of the voicemail box, and press # to transfer to the extension’s voicemail)|
|*38||Call Park (Hold the call, then dial *38 to park the call on Park extension 461 to 469)|
|*43 (Hot Desk)||
Note: BMW = Barge Monitor Whisper.
Use the Dial Pad to Access Call Queues
The dial pad can also be used to log in and out of call queues.
- From an extension that is part of any call queue, dial 5 5 7.
- Follow the IVR instructions to log in/out of assigned queues. (You can log in/out of specific queues individually, or all queues at once.)
- Option 1: Log in to all queues.
- Option 2: Log in to a specific queue.
- Option 3: Log out of all queues.
- Option 4: Log out of a specific queue.
- Option 5: Review current queue assignment details.