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8x8 Support

How to Factory Reset Yealink W52P DECT Phones

You can reset the Yealink DECT Base Station to the Factory Defaults by using Agent Console or through the physical base. Learn more here.


Reset Yealink DECT Base Station to Factory Defaults using the GUI or through the physical base

Applies To

Yealink W52P / W52H, Yealink W60P / W56H


Factory reset Yealink W52P (GUI)

1. Log into base

For a provisioned base use:
username:  admin
password:  mac password

For a factory resetted base use:
username:  admin
password:  admin

2.  Navigate to PHONE tab > Upgrade
3.  Click on Reset Now


Note:  If the tab is empty, please review the "Phone Tab Empty" article here

Factory reset Yealink W52P (MANUALLY)

  1. Power off the unit - if powered by PoE this might mean unplugging the network cable
  2. Wait 15 seconds
  3. Press and hold the connect button on the base station
  4. Reconnect the power
  5. Wait until all 3 status lights are on, showing solid green
  6. Release the button and wait 5 minutes
  7. Power off the unit
  8. Wait 15 seconds
  9. Reconnect the power
  10. Your phone may update it's configuration after the reboot which may result in a second reboot process automatically within a minute or two of the first reboot
Note-Icon.png Note:  You will need to re-pair the handset after resetting the base station back to factory defaults to get the base IP address