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Cannot Hear Sound Notifications on Mac in 8x8 Express
8x8 Support

Cannot Hear Sound Notifications on Mac in 8x8 Express

Symptom

On Mac, I don't hear any sound notifications even after enabling sound notification settings in Work for Desktop.

Applies To

  • Work for Desktop
  • macOS

Resolution

  1. Go to System Preferences > Notifications.
    System Preferences.png
  2. In the Notifications screen, select 8x8 Work.
    Screen Shot 2020-10-12 at 4.13.32 PM.png
  3. To enable sound notification, check the box next to Play sound for notifications.
  4. If you like, you can change the sound effect for a notification on your Mac under System Preferences > Sound > Sound Effects.
    Sound Settings.png

Cause

Sound notifications on Mac are controlled by the Operating System.