Accessing the Fuze Supervisor Console View

Objective

Accessing the Fuze Supervisor Console.

Applies To

• Fuze Supervisor Console

Procedure

To gain access to the Supervisor Console view on Fuze Desktop or Fuze Web, you must follow these steps:

• You must have a supervisor SKU in the Fuze Hub / Fuze Portal
• You must be added as a supervisor to the appropriate queues in the Call Flow Manager
• You must be on Fuze Web or on Fuze Desktop version 6.0 or newer

If you are unable to complete these actions, reach out to your IT Administrator or Customer Success Manager (CSM).