Fuze Voicemail Setup Guide
Objective
Setting up your voicemail on your Fuze desk phone.
Applies To
- Fuze
- Desk Phones
- Voicemail
Procedure
When your phone is set up with a voicemail box, you will be assigned a default voicemail PIN, which is used to access your voicemail from your device. For security reasons, you must change this default PIN to a new PIN of your choosing. During this process, you may also want to record your “Unavailable” message which will play before callers are prompted to leave a voicemail.
This guide will walk you through the process of setting your name, unavailable message, temporary greeting, and voicemail PIN from your device.
If this is your first time setting your voicemail options, your PIN will be in your Fuze Welcome Email. If you did not receive the email, we recommend contacting your IT administrator for assistance.
The busy message feature is not supported and should not be used.
Voicemail Setup Process
- To begin, dial *123 on your device, and hit the call button or pick up the receiver to enter the voicemail system.
- When prompted, enter your full voicemail PIN.
- Once you have entered your PIN, you will be presented with the voicemail menu.
- Press 0 to enter the mailbox options.
- From the Mailbox Options menu, follow the steps in the following sections to set your required mailbox options.
Step 1: Record Your Unavailable Message
The Unavailable Message plays when a caller reaches your voicemail box before they leave you a voicemail message.
- Press 1 to record your Unavailable Message.
- When you are finished recording, press # to temporarily save the recording.
- After recording your message, you have three options:
- Press 1 to save the recording and set it as your Unavailable Message.
- Press 2 to listen to your recording.
- Press 3 to erase the recording and record the message again.
After you press 1 to save the recording as your Unavailable Message, you will be returned to the Mailbox Options menu, where you can continue your voicemail setup.
Step 2: Record Your Name
The Name you record in your voicemail settings will be used anywhere where the system would need to state your name. The most common usage is when listing to your name in a Dial-by-Name Directory.
- Press 3 to record your name.
- When you are finished recording, press # to temporarily save the recording.
- After recording your name, you have three options:
- Press 1 to save the recording and set it as your name.
- Press 2 to listen to your recording.
- Press 3 to erase the recording and record your name again.
After you press 1 to save the recording as your name, you will be returned to the Mailbox Option menu, where you can continue your voicemail setup.
Step 3: Record Your Out of Office Temporary Greeting (Optional)
Your Temporary Greeting, if recorded, will play in place of your Unavailable Message when a caller reaches your voicemail box.
This is used for temporary changes to your voicemail greeting, such as out-of-office or vacation responses. As long as it exists, it will play instead of your other greetings.
Recording a Temporary Greeting
- Press 4 to record your temporary greeting.
- If prompted, press 1 to record a new greeting or press 2 to remove an existing one.
- When you are finished recording, press # to temporarily save the recording.
- After recording your temporary greeting, you have three options:
- Press 1 to save the recording and set it as your temporary greeting.
- Press 2 to listen to your recording.
- Press 3 to erase the recording and record your greeting again.
After you press 1 to save the recording as your temporary greeting, you will be returned to the Mailbox Options menu, where you can continue your voicemail setup.
Disabling Your Temporary Greeting
When a temporary greeting is enabled, it will persist until it is removed. When you need to remove your existing temporary greeting, perform the following from your voicemail settings menu:
- Press 4 to enter the Temporary Greeting menu.
- When prompted, press 1 to record a new greeting, or press 2 to remove the existing one and use your Unavailable message again.
Step 4: Change Your Voicemail PIN
The final step in setting up your voicemail box is to set a new voicemail PIN. Depending on the settings of your tenant, the required PIN length for your voicemail box may vary.
For security reasons, some insecure PINs (such as “1234” or “9999”) are not allowed.
- Press 5 to enter a new PIN for your voicemail box.
- When prompted, enter your new PIN and press # to save it.
- When prompted, enter the PIN a second time to confirm your choice, and then press # to save it.
- You will hear a message that your password has been changed, and you will be returned to the Mailbox Options menu.
Your voicemail setup is now complete.
You can log in to your voicemail box at any time by dialing *123 and entering your new voicemail PIN when prompted.
Additional Information
Looking for information accessing your voicemail on Fuze Desktop or Fuze Web? Refer to Accessing Voicemail.