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Answer a Call with Fuze Connect


Answer a call with Fuze Connect.

Applies To

  • Fuze Apps
  • Integrations
  • Fuze Connect


On an incoming or outgoing call, Fuze Connect displays relevant information from your connected CRM/Helpdesk.

Fuze Connect Answer Call.png

Depending on the type of data received, you can perform several actions in your connected CRM or Helpdesk:

  • Click the caller's name to open that contact.
  • Click the organization's name to open that account.
  • Click the ticket, opportunity, or activity listing to automatically open that record.
  • Click Create to automatically create a new item of that type.
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