Answer a Call with Fuze Connect

Objective

Answer a call with Fuze Connect.

Applies To

• Fuze Apps
• Integrations
• Fuze Connect

Procedure

On an incoming or outgoing call, Fuze Connect displays relevant information from your connected CRM/Helpdesk.

Depending on the type of data received, you can perform several actions in your connected CRM or Helpdesk:

• Click the caller's name to open that contact.
• Click the organization's name to open that account.
• Click the ticket, opportunity, or activity listing to automatically open that record.
• Click Create to automatically create a new item of that type.