Blocked UDP

Symptom

While using Fuze apps, you receive the following error: Your UDP may be blocked by the meetings server, which may contribute to audio or video quality issues. 

One or more of the following issues may occur under these circumstances:

• Choppy or low quality audio or video
• Buffering
• Long audio delays

Applies To

• Fuze Desktop
• Audio
• Video
• UDP

Resolution

Fuze recommends contacting your IT department for assistance if you experience these issues along with the related error message.

Cause

If you are on a call or meeting in Fuze and you experience poor quality audio, video, or other problems this may be the result of a blocked User Datagram Protocol (UDP) port on the meetings server.