Editions to X Series Account Upgrade - Customer FAQ
Overview
8x8 wants to keep you on our latest and greatest platform, X Series. We are upgrading all our Editions users to X Series.
Outcomes from Your Upgrade
- The update will be automatic with no action needed.
- The license will be updated from Editions to X Series based on the mapping below. Prices will remain the same with no changes.
| Editions License | X Series License | Differences | Extras |
|---|---|---|---|
| VO Editions Lobby | X Series Lobby | None |
No change |
| VO Editions Basic | X Series X1 | None |
|
| VO Editions X2 | X Series X2 | None | Call recording feature with 1 GB media storage (more storage sold separately) |
| VO Editions X5 | X Series X3 | None |
No change |
| VO Editions X6 | X Series X4 | None |
No change |
Before and After Experience
Billing Statements
After the next billing cycle, you will see the updated services on you bill.
Before
After
FAQ
What will my experience be after the upgrade?
- The upgrade is seamless. No action needed is needed.
- You will see updated licenses (shown above) and new service names in your next billing statement.
What does this change mean?
We are updating all Editions licenses to X Series licenses. You will only see a change in the license or SKU that is switched from Editions to X Series. You will also see this update reflected in your next bill. The licenses will be X Series licenses.
How can I opt out of the update?
Users are not able to opt out of this update. Virtual Office Editions is being phased out, so all users will be updated to X Series.