Support & Services
| How is Contact Center per-minute usage charged? |
- Account Management
- 8x8 Support Account Security Policy
- Admin Missing Passphrase in 8x8 Support Portal
- Caller ID Is Being Used Without Permission
- Editions to X Series Account Upgrade - Customer FAQ
- Editions to X Series Account Upgrade - Wholesale Partners FAQ
- Where do I find my 8x8 Account ID?
- How do I manage my 8x8 promotional email preferences?
- How do I reach my salesperson for help with my account?
- How to Add Lines, Buy Phones, or Upgrade Existing Services
- How to Add or Remove Security Question for Password Recovery
- How to Create Contacts for 8x8 Customer Portal
- How to Find Contract Date
- How to Log in to X Series Services
- How to Set Passphrases in the Support Portal
- What international destinations are blocked by 8x8?
- Partner Design Review Job Aid
- Partner Go Live Review Job Aid
- What is my passphrase?
- What is a PBX Restart?
- Who are 8x8's official sub-processors?
- Why am I getting spam or robo calls?
- Billing
- Read Billing and Account Management support articles including topics such as contract information, user profiles, system configuration and more.
- Regulatory Recovery Fee - Billing Account Management
- Cancellation Process
- Unable to Access Billing Tabs in 8x8 Support Portal
- Checking Billing Statements in the 8x8 Support Portal
- Does Your Billing Statement Look Different? (Fall/Winter Update 2022)
- E911 Service Fees and Taxes
- Checking Order Status and Order Invoices in My8x8
- How do I pay my 8x8 bill?
- How is Contact Center per-minute usage charged?
- How to Assign Users to a Cost Center
- How to Cancel an 8x8 Account or Extension
- Updating Your Credit Card in the 8x8 Support Portal
- How to Download Usage and Service Summary from a Statement
- How to Pay a Past Due Payment if Your Account Is Suspended
- How to See Charges for Specific Extensions
- How to Set Up Auto-Pay in the 8x8 Support Portal
- How to Set Up and Manage Cost Centers
- How to Transfer Account Ownership
- How to Turn On Service if it Has Been Suspended
- How to Update Your Payment Method in the 8x8 Support Portal
- How long will it take for me to get my credit or refund?
- How to Contact 8x8 for an Inquiry on a Payment
- How To Create A Billing Case
- How to Read Your Invoice
- How are international charges incurred with SIP Trunking?
- Which sales taxes and fees are included in the 8x8 Billing Statement?
- Supplier Form Details for EMEA
- Supplier Form Details for USD CAD AUD NZD
- View Billing Statement Access Denied
- What is the Universal Service Surcharge?
- What is the difference between a refund, credit and credit memo?
- Why is there a CyberSource payment page when updating my credit card?
- Will I owe a fee if I cancel my account?
- Technical Support
- 8x8 and Brexit: FAQ
- 8x8 Quality Management Data Retention Policy
- 8x8 Status Page Frequently Asked Questions
- 8x8 Status Page Registration Form
- Does 8x8 have a Status Page showing current service status or interruptions?
- 8x8 User Administration Services Data Sheet
- What is 999 BSL?
- Can't Leave Comments on Cases in 8x8 Support Portal
- Can't Access My 8x8 Support Portal Due to Error
- Channel Partner Post Sales Support
- Chat with 8x8 Support
- Jitsi as a Service: Contact 8x8 Customer Support
- Contact 8x8 Technical Support
- How to Contact Bell ODCC Support
- Data Deletion Request Form PDF
- Data Deletion Process
- Dialing 1 Before Area Code for Local Numbers in US and Canada
- Discontinuation of GTT as a Private Connectivity Circuit Provider
- Does 8x8 have a Status Page showing current service status or interruptions for 8x8 Express?
- Download WinMTR Ping and Traceroute Tool
- Error in Scheduling a Meeting with the Implementation Team
- Fax as a Service (FaaS) Case Creation
- Gathering Call Examples
- Global Enterprise Support Overview
- Global Support Service Descriptions
- Best Practices for Providing Screenshots in Your Support Case
- How to Clear Browser Caches and Cookies
- How do I get help from Otto, the 8x8 Support Virtual Assistant?
- How to Allow Pop-Ups in a Browser
- How to Cancel Your 8x8 Jitsi as a Service (Jaas) Account
- How to Clear Cache and Cookies from the System
- How to Contact US 8x8 Implementation Support
- How to Create a Case as an 8x8 Partner
- How to Export Case History
- How can I give feedback on an 8x8 security issue? (8x8 HackerOne Program)
- How to Record Screen When Reproducing an Issue
- How to Run a Path Ping in Windows
- How to Schedule or Reschedule Call With Implementation
- How to Send Ping and Trace Route Results to a Text File
- How to Submit Product Enhancement Request via 8x8 Products
- How to Use 8x8 Service During an Internet or Power Outage
- How to Use the 8x8 Support Knowledge Base
- How to View and Manage Cases in the 8x8 Support Portal
- How to Create a Case with 8x8 Support
- How to Create a Quality Rocket On Premise (QROP) Case with 8x8 Technical Support
- How to Escalate my Technical Support Case
- How to Select a Preferred Timezone for Communication on 8x8 Support Cases
- Network Utility Download
- Open a Program From Unidentified Developer on MacOS
- Best Practices for Getting a Packet Capture From Your Internal Network
- Can I reschedule my callback from 8x8 Support or change the callback number?
- STIR/SHAKEN Caller ID Spoofing Prevention Program FAQ
- Submitting a Return of Merchandise Authorization Request as an 8x8 Resale Partner
- UK Complaints Code of Practice PDF
- Updated Case Submission Form for 8x8 Premium & Enterprise Support Customers
- How do I use the 8x8 Support Portal (My 8x8)?
- Username is Required Message When Signing In to 8x8 Services
- User Administration Overview and Process
- When Signing in to 8x8 Services it Keeps Signing Out
- Where do the Network Utility test logs get saved ?