Support & Services
- Billing & Account Management
- Read Billing and Account Management support articles including topics such as contract information, user profiles, system configuration and more.
- Account Security Policy for Virtual Office and 8x8 Contact Center
- Download the International Call Forwarding Agreement
- Regulatory Recovery Fee - Billing Account Management
- Unable to Access Billing Tabs in 8x8 Support Portal
- Checking Billing Statements in the 8x8 Customer Portal
- Choosing Consolidated or Unconsolidated Billing
- E911 Service Fees and Taxes
- How do I check the status of my order?
- How do I manage my 8x8 promotional email preferences?
- How to Pay Bills and Past Dues
- How Far Back Can I Access Call Detail Records
- How to Access My 8x8 Application if it Is Missing in the Panel
- How to Access User Data
- How to Add Security Question for Password Recovery
- How to Add Lines or Upgrade Existing Services
- How to Apply a Payment Online
- How to Cancel an 8x8 Account
- Updating Your Credit Card in the 8x8 Customer Portal
- How to Change Company Address in Account Manager
- How to Create Contacts for 8x8 Customer Portal
- How to Download Usage and Service Summary from an Invoice
- How to Find Contract Date
- How to Log Tickets Through 8x8 Application Panel
- How to Opt in to Receive Billing Notifications
- How to Reset Passphrases
- How to Reset Virtual Office Password
- How to Reset Virtual Office Password or Obtain Username
- How to See Charges to Specific Extensions
- How to Set Passphrases in the Customer Portal
- How to Set ACH or Automatic Cheque Withdrawal to Pay Account
- How to Set Up Auto-Pay in the 8x8 Customer Portal
- How to Set Up Cost Centers for Editions and X Series
- How to Transfer Account Ownership
- How to Turn On Service if it Has Been Suspended
- How to Update Billing Contact Information in Account Manager
- How to Update Billing Contact Information in the 8x8 Customer Portal
- International Number Charges for Calling US Area Codes
- June 2018 Duplicate Credit Correction
- Which sales taxes are included in the 8x8 invoice?
- Unable to Remove Credit Card or ACH from the 8x8 Customer Support Portal
- What are the per minute charges for Contact Center minute usage?
- What is my passphrase?
- What is the Universal Service Surcharge?
- When is a late fee assessed?
- Who are 8x8's official sub-processors?
- Why am I getting spam or robo calls?
- Why is there a CyberSource payment page when updating my credit card?
- Will I owe a fee if I cancel my account?
- Technical Support
- 8x8 and the GDPR: Information on Readiness and Amendments
- 8x8 Meetings: Cronofy Security Related Questions
- 8x8 Video Meetings - Calendar sync with Virtual Office Desktop
- Caller ID Is Being Used Without Permission
- Cannot Login to Outlook 365 Virtual Office Meetings Add On Using Chrome
- Chat with 8x8 Support
- Contact 8x8 Technical Support
- How to Contact Bell ODCC Support
- Data Deletion Request Form PDF
- Data Deletion Process
- Download WinMTR Ping and Traceroute Tool
- Error in Scheduling a Meeting with the Implementation Team
- Quick Ways to Get 8x8 Service Help Faster
- Gathering Call Examples
- How to Clear Browser Caches and Cookies
- How do I get help from Otto, the 8x8 Support Virtual Assistant?
- How do I use the 8x8 Customer Portal (My 8x8)?
- How to Allow Pop-Ups in a Browser
- How to Clear Cache and Cookies from the System
- Collecting Console Logs Using Browser Developer Tools
- How to Contact Implementation Chat Support
- How to Create a Case as an 8x8 Partner
- How to Create a Case with 8x8 Technical Support
- How to Export Case History
- How to Record Screen When Reproduce an Issue
- How to Run a Path Ping in Windows
- How to Schedule or Reschedule Call With Implementation
- How to Search for Content on Support Knowledge Base
- How to Send Ping and Trace Route Results to a Text File
- How to Submit Product Enhancement Request
- How to Use 8x8 Service During an Internet or Power Outage
- How to Use the 8x8 Support Knowledge Base
- How to Use Alert Banner on 8x8 Support Knowledge
- How to View and Manage Cases in the 8x8 Customer Portal
- How to Create a Quality Rocket On Premise (QROP) Case with 8x8 Technical Support
- How to grant access to Cronofy?
- Mexico Toll Free Dial Plan change from 1800 to 800 Effective March 26th 2020
- Network Utility Download
- Open a Program From Unidentified Developer on MacOS
- Page Not Found Error On Clicking Support From 8x8 Application Panel
- Error When Attempting to Contact Support or View Cases in the Customer Portal (My 8x8)
- UK Complaints Code of Practice PDF
- Unable to Log in to Configuration Manager From App Panel
- Updated Mexico Dial Plan Changes Effective August 3rd, 2019
- Virtual Office Desktop - Make a call option dials a random number when selected
- When Signing into SSO it Keeps on Signing Out
- Where do the Network Utility test logs get saved ?
- Number Transfer
- Calls with French Numbers Originating Outside France Blocked
- How do I delay or cancel a Number Port Request
- CNAM and Toll Free Numbers
- Missing Mandatory Field Failure when Submitting US Port
- How do I port in my Google Voice phone number?
- How to Reuse or Reclaim Numbers from Closed Account
- How to Transfer International Phone Numbers to 8x8
- How do I transfer a large amount of numbers to 8x8?
- How long does it take to transfer my number to 8x8?
- LNP Services for Small Business to Help with Number Porting
- LOA Porting Forms
- What are the new calling regulations in Germany?
- Porting Numbers into 8x8 Contact Center
- What is the updated Manila phone number format?
- Why did my number transfer request get rejected?
- Why do international calls to Australia show wrong caller ID?