Support & Services
- Account Management
- 8x8 Support Account Security Policy
- Admin Missing Passphrase in 8x8 Support Portal
- How do I manage my 8x8 promotional email preferences?
- How do I reach my salesperson for help with my account?
- How to Add Lines, Buy Phones, or Upgrade Existing Services
- How to Add or Remove Security Question for Password Recovery
- How to Create Contacts for 8x8 Customer Portal
- How to Find Contract Date
- How to Log in to X Series Services
- How to Reset or Recover 8x8 Work Password or Username
- How to Set Passphrases in the Support Portal
- Partner Design Review Job Aid
- Partner Go Live Review Job Aid
- What is my passphrase?
- Who are 8x8's official sub-processors?
- Why am I getting spam or robo calls?
- Billing
- Read Billing and Account Management support articles including topics such as contract information, user profiles, system configuration and more.
- Regulatory Recovery Fee - Billing Account Management
- Unable to Access Billing Tabs in 8x8 Support Portal
- Checking Billing Statements in the 8x8 Support Portal
- Does Your Billing Statement Look Different? (Fall/Winter Update 2022)
- E911 Service Fees and Taxes
- Checking Order Status and Order Invoices in My8x8
- How do I pay my 8x8 bill?
- How is Contact Center per-minute usage charged?
- How to Assign Users to a Cost Center
- How to Cancel an 8x8 Account or Extension
- How to Download Usage and Service Summary from a Statement
- How to Pay a Past Due Payment if Your Account Is Suspended
- How to See Charges to Specific Extensions
- How to Set Up Auto-Pay in the 8x8 Support Portal
- How to Set Up and Manage Cost Centers for X Series (8x8 Admin Console users)
- How to Transfer Account Ownership
- How to Turn On Service if it Has Been Suspended
- How to Update Your Payment Method in the 8x8 Support Portal
- How long will it take for me to get my credit or refund?
- How to Contact 8x8 for an Inquiry on a Payment
- How to Read Your Invoice
- Preventing International Charges for Numbers with Country Code 1
- Which sales taxes and fees are included in the 8x8 Billing Statement?
- Supplier Form Details for EMEA
- Supplier Form Details for USD CAD AUD NZD
- View Billing Statement Access Denied
- What is the Universal Service Surcharge?
- What is the difference between a refund, credit and credit memo?
- Why is there a CyberSource payment page when updating my credit card?
- Will I owe a fee if I cancel my account?
- Number Transfer
- *CNAM and Toll Free Numbers
- *What to do after your number(s) ports over to 8x8
- Country Specifics (France): Caller ID blocked
- Engaging LNP: How do I delay or cancel a Number Port Request
- Engaging LNP: How do I transfer a large amount of numbers to 8x8?
- Faults: Missing Mandatory Field and Exceed Max Allowed Character Failure when Submitting Port requests
- Faults: Missing Mandatory Field Failure when Submitting US Port
- Faults: Number Port errors in Admin Console
- Carriers: How do I port in my Google Voice phone number?
- 8x8 Numbers: How to Reuse or Reclaim Numbers from Closed Account
- How does the 8x8 number porting process work?
- Managed Porting Services
- LNP Project Porting and Porting Coordinator Process
- Documentation: Number Porting LOAs
- Country Specifics (Germany): Number Requirements
- Porting Numbers into 8x8 Contact Center
- Porting out phone numbers from 8x8
- Spoofing: How to make non-8x8 numbers available for outbound calling (8x8 Work)
- Timescales: How long does it take to port my number to 8x8?
- Timescales: Porting Blackout Dates
- Timescales: What time of day will my numbers port to 8x8?
- Tracking Number Transfer Requests in Cases
- *Using a 3rd Party SMS Provider with 8x8 Services
- VAR/Partner Porting Handbook
- *What happens if I have an active port request when my account is upgrading to X series?
- Country Specifics (Phillipines): Dialing Format
- Rejections: Why did my port request get rejected?
- Technical Support
- 8x8 Application Panel 2.0 Overview
- 8x8 and Brexit: FAQ
- 8x8 and the GDPR: Information on Readiness and Amendments
- 8x8 Implementation Packages Overview
- 8x8 Quality Management Data Retention Policy
- 8x8’s Statement on the Okta Infiltration by Lapsus$
- 8x8 Status Page Frequently Asked Questions
- 8x8 Status Page Registration Form
- Does 8x8 have a Status Page showing current service status or interruptions?
- 8x8 Support and COVID-19 (Coronavirus) Impact Mitigation
- 8x8 User Administration Services Data Sheet
- 8x8 Virtual Meetings calendar sync - Need admin approval
- 8x8 Work Integration Migration FAQ
- What is 999 BSL?
- How is 8x8 addressing the Apache Log4j 2 Vulnerability? (December 2021)
- Caller ID Is Being Used Without Permission
- Change Queues Priority In 8x8 Contact Center
- Chat with 8x8 Support
- Configure Multiple Chats for Agents in Configuration Manager for Contact Center
- Jitsi as a Service: Contact 8x8 Customer Support
- Contact 8x8 Technical Support
- How to Contact Bell ODCC Support
- Contact Center 9.13 Rollout Pause FAQ
- 8x8 Global Customer Support Data Sheet
- Data Deletion Request Form PDF
- Data Deletion Process
- Dialing “1” before Area Code for Local Numbers in Us / Canada
- Does 8x8 have a Status Page showing current service status or interruptions for 8x8 Express?
- Download WinMTR Ping and Traceroute Tool
- Enable Agent Call Recording in 8x8 Contact Center
- Error in Scheduling a Meeting with the Implementation Team
- Event Statement for 8x8 Service Issues on October 3, 2018
- Fax as a Service (FaaS) Case Creation
- Gathering Call Examples
- Global Premium Plus Support Overview
- Global Support Service Descriptions
- How to Clear Browser Caches and Cookies
- How do I get help from Otto, the 8x8 Support Virtual Assistant?
- How do I use the 8x8 Service Portal (My 8x8)?
- How to Allow Pop-Ups in a Browser
- How to Cancel your 8x8 Jitsi as a Service (Jaas) account
- How to Clear Cache and Cookies from the System
- How to Contact US 8x8 Implementation Support
- How to Create a Case as an 8x8 Partner
- How to Export Case History
- How can I give feedback on an 8x8 security issue? (8x8 HackerOne Program)
- How to Record Screen When Reproducing an Issue
- How to Run a Path Ping in Windows
- How to Schedule or Reschedule Call With Implementation
- How to Send Ping and Trace Route Results to a Text File
- How to Submit Product Enhancement Request via 8x8 Products
- How to Use 8x8 Service During an Internet or Power Outage
- How to Use the 8x8 Support Knowledge Base
- How to Use Alert Banner on 8x8 Support Knowledge
- How to View and Manage Cases in the 8x8 Support Portal
- How to Create a Case with 8x8 Support
- How to Create a Quality Rocket On Premise (QROP) Case with 8x8 Technical Support
- How to grant access to Cronofy?
- How to select a preferred timezone for communication on 8x8 support cases
- What is the minimum requirement for a customer to reply on a Salesforce Case?
- Monitoring Tab Grayed Out In 8x8 Contact Center AGUI
- Network Utility Download
- Open a Program From Unidentified Developer on MacOS
- Best Practices for Getting a Packet Capture From Your Internal Network
- Page Not Found Error On Clicking Support From 8x8 Application Panel
- Can't Access the My 8x8 Support Portal Due to Error
- Can I reschedule my callback from 8x8 Support or change the callback number?
- SolarWinds 2020 Hack and 8x8 Services
- STIR/SHAKEN Caller ID Spoofing Prevention Program FAQ
- UK Complaints Code of Practice PDF
- 8x8’s Statement on recent developments in Ukraine
- Unable to Log in to Admin Console From App Panel
- Updated Case Submission Form for 8x8 Premium & Premium Plus Customers
- Updated Mexico Dial Plan Changes Effective August 3rd, 2019
- Updated Non-Geographic Numbers for Ireland Effective 1/22/22
- User Administration Overview and Process
- Using 8x8 Application Panel 2.0
- Virtual Number not connecting to destination
- Virtual Office Desktop - Make a call option dials a random number when selected
- When Signing into SSO it Keeps on Signing Out
- Where do the Network Utility test logs get saved ?