Support & Services
- Billing & Account Management
- Read Billing and Account Management support articles including topics such as contract information, user profiles, system configuration and more.
- Can I forward my 8x8 calls to international numbers?
- 8x8 Support Account Security Policy
- 8x8 US Calling Plans in Account Manager
- Admin Missing Passphrase in 8x8 Support Portal
- Regulatory Recovery Fee - Billing Account Management
- Unable to Access Billing Tabs in 8x8 Support Portal
- Checking Billing Statements in the 8x8 Support Portal
- E911 Service Fees and Taxes
- E911 Update Notifications
- Editions to X Series Account Upgrade - Customer FAQ
- How do I reach my salesperson for help with my account?
- Halfords Support Process Guidelines For VCC & VO
- Halfords Support Process Guidelines For VO Only
- Checking Order Status and Order Invoices in My8x8
- How do I manage my 8x8 promotional email preferences?
- How do I pay my 8x8 bill?
- How Far Back Can I Access Call Detail Records
- How is Contact Center per-minute usage charged?
- How to Add or Remove Security Question for Password Recovery
- How to Add Lines, Buy Phones, or Upgrade Existing Services
- How to Assign Users to a Cost Center
- How to Cancel an 8x8 Account or Extension
- Updating Your Credit Card in the 8x8 Support Portal
- How to Change Company Address in Account Manager
- How to Create Contacts for 8x8 Customer Portal
- How to Download Usage and Service Summary from a Statement
- How to Find Contract Date
- How to Opt in to Receive Billing Notifications
- How to Pay a Past Due Payment
- How to Reset or Recover 8x8 Work Password or Username
- How to See Charges to Specific Extensions
- How to Set Passphrases in the Support Portal
- How to Set ACH or Automatic Cheque Withdrawal to Pay Account in Account Manager
- How to Set Up Auto-Pay in the 8x8 Support Portal
- How to Set Up and Manage Cost Centers for X Series (8x8 Admin Console users)
- How to Transfer Account Ownership
- How to Turn On Service if it Has Been Suspended
- How to Update Billing Contact Information in Account Manager
- How to Update Billing Information in the 8x8 Support Portal
- How to Log in to X Series Services
- How to Read Your Invoice
- How to Transfer Account Ownership
- International Number Charges for Calling US Area Codes
- Partner Go Live Review Job Aid
- Partner NFR (Not For Resale) Offer - Introduction
- Past Due Billing Notifications and Late Fees
- Rate Plans in the 8x8 Support Portal
- Removing a Security Question for a Customer from Service Cloud Communities
- Which sales taxes are included in the 8x8 Billing Statement
- Supplier Form Details for EMEA
- Supplier Form Details for USD CAD AUD NZD
- Unable to Remove Credit Card or ACH from the 8x8 Customer Support Portal
- Unable to Access Cost Center in 8x8 Support Portal
- What is my passphrase?
- What is the Universal Service Surcharge?
- Who are 8x8's official sub-processors?
- Why am I getting spam or robo calls?
- Why is there a CyberSource payment page when updating my credit card?
- Will I owe a fee if I cancel my account?
- Technical Support
- 8x8 Application Panel 2.0 Overview
- 8x8 and Brexit: FAQ
- 8x8 and the GDPR: Information on Readiness and Amendments
- 8x8 Implementation Packages Overview
- 8x8’s Statement on the Okta Infiltration by Lapsus$
- Does 8x8 have a Status Page showing current service status or interruptions?
- 8x8 Work Integration Migration FAQ
- How is 8x8 addressing the Apache Log4j 2 Vulnerability? (December 2021)
- Caller ID Is Being Used Without Permission
- Change Queues Priority In 8x8 Contact Center
- Chat with 8x8 Support
- Configure Multiple Chats for Agents in Configuration Manager for Contact Center
- Jitsi as a Service: Contact 8x8 Customer Support
- Contact 8x8 Technical Support
- How to Contact Bell ODCC Support
- Contact Center 9.13 Rollout Pause FAQ
- Data Deletion Request Form PDF
- Data Deletion Process
- Dialing “1” before Area Code for Local Numbers in Us / Canada
- Does 8x8 have a Status Page showing current service status or interruptions for 8x8 Express?
- Download WinMTR Ping and Traceroute Tool
- Enable Agent Call Recording in 8x8 Contact Center
- Error in Scheduling a Meeting with the Implementation Team
- Gathering Call Examples
- Global Premium Plus Support Overview
- How to Clear Browser Caches and Cookies
- How do I get help from Otto, the 8x8 Support Virtual Assistant?
- How do I use the 8x8 Service Portal (My 8x8)?
- How to Allow Pop-Ups in a Browser
- How to Cancel your 8x8 Jitsi as a Service (Jaas) account
- How to Clear Cache and Cookies from the System
- How to Contact US 8x8 Implementation Support
- How to Create a Case as an 8x8 Partner
- How to Export Case History
- How can I give feedback on an 8x8 security issue? (8x8 HackerOne Program)
- How to Record Screen When Reproducing an Issue
- How to Run a Path Ping in Windows
- How to Schedule or Reschedule Call With Implementation
- How to Search for Content on Support Knowledge Base
- How to Send Ping and Trace Route Results to a Text File
- How to Submit Product Enhancement Request via 8x8 Products
- How to Use 8x8 Service During an Internet or Power Outage
- How to Use the 8x8 Support Knowledge Base
- How to Use Alert Banner on 8x8 Support Knowledge
- How to View and Manage Cases in the 8x8 Support Portal
- How to Create a Case with 8x8 Support
- How to Create a Quality Rocket On Premise (QROP) Case with 8x8 Technical Support
- How to grant access to Cronofy?
- How to select a preferred timezone for communication on 8x8 support cases
- Monitoring Tab Grayed Out In 8x8 Contact Center AGUI
- Network Utility Download
- Open a Program From Unidentified Developer on MacOS
- Page Not Found Error On Clicking Support From 8x8 Application Panel
- Profile Policy
- Can't Access the My 8x8 Support Portal Due to Error
- Can I reschedule my callback from 8x8 Support or change the callback number?
- SolarWinds 2020 Hack and 8x8 Services
- STIR/SHAKEN Caller ID Spoofing Prevention Program FAQ
- SupportLogic Premium Alerts
- UK Complaints Code of Practice PDF
- 8x8’s Statement on recent developments in Ukraine
- Unable to Log in to Admin Console From App Panel
- Updated Mexico Dial Plan Changes Effective August 3rd, 2019
- Updated Non-Geographic Numbers for Ireland Effective 1/22/22
- Using 8x8 Application Panel 2.0
- Virtual Number not connecting to destination
- Virtual Office Desktop - Make a call option dials a random number when selected
- When Signing into SSO it Keeps on Signing Out
- Where do the Network Utility test logs get saved ?
- Number Transfer
- Calls with French Numbers Originating Outside France Blocked
- How do I delay or cancel a Number Port Request
- CNAM and Toll Free Numbers
- COVID-19 Effects on Porting Numbers
- Displaying Non-8x8 Numbers on Outbound Calls
- DMW: How to Display a Non 8x8 Number on an X-Series Extension
- How do I port in my Google Voice phone number?
- How to Reuse or Reclaim Numbers from Closed Account
- How to Transfer International Phone Numbers to 8x8
- How does the 8x8 number porting process work?
- How do I create a Manual Porting order in Admin Console
- How do I transfer a large amount of numbers to 8x8?
- How do I use the DID ID tool in OPS Tools
- How long does it take to port my number to 8x8?
- How to assign a case to LNP (porting)
- How to confirm a number has ported out of 8x8 without authorization (SLAM)
- How to contact LNP (porting)
- How to create a Salesforce case for Porting (LNP)
- How to Engage LNP- For Managed Porting
- How to port International Numbers
- Managed Local Number Porting Services
- LNP (porting) SLAs
- LNP customer hotline shut-off
- LNP hotline transfer guidelines
- LNP Project Porting/Porting Coordinator Process
- LNP Standard Operating Procedure (SOP)
- LNP Status Tracking in Cases Internal FAQ
- LOA Porting Forms
- Managed Port Project Creation and engagement guidelines
- Missing Mandatory Field and Exceed Max Allowed Character Failure when Submitting Port requests
- Missing Mandatory Field Failure when Submitting US Port
- What are the new calling regulations in Germany?
- Number Portability Checking
- Page Goes Blank When Submitting a Number Transfer Request
- Port-in DID does not automatically replace temp DID in Admin Console
- Porting Numbers into 8x8 Contact Center
- Porting Blackout Dates
- Porting for VAR/ Partner handbook
- Porting Out of 8x8 Service - CSR
- Porting out phone numbers from 8x8
- Setting the correct case type
- TestAccordian
- Tracking Number Transfer Requests in Cases
- UK Implementation porting queue assignment process
- Using a 3rd Party SMS Provider with 8x8 Services
- What happens if I have an active port request when my account is upgrading to X series?
- What is the updated Manila phone number format?
- What does the DID ID test result mean?
- What is LNP (porting): LNP Issue Isolation matrix
- What time of day will my numbers port to 8x8?
- What to do after your number(s) ports over to 8x8
- What to do if a customer requests an expedited port request
- Why did my port request get rejected?