Enable Agent Call Recording in 8x8 Contact Center
Objective
Specify the desired percentage of inbound, outbound, and direct agent access calls to record, if call recording is permitted for the tenant.
Applies To
- Contact Center
- Call Recording
Procedure
Set the call recording percentage for inbound and outbound calls for each agent individually.
- From the Configuration Manager for Contact Center menu, select Users.
- Begin by clicking
to add an agent or 
to edit an agent's account. - After opening the user's profile, select the Phone tab.
- In the Automatic Call Recording field, you can choose if you want to record inbound and outbound calls for a specific agent.
Additional Information
If you have already configured call recording settings on your Inbound and Outbound queues, by manually setting these call recording options for a specific user, these settings will override.