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Can I reschedule my callback from 8x8 Support or change the callback number?
8x8 Support

Can I reschedule my callback from 8x8 Support or change the callback number?

Applies To

  • 8x8 Support
  • Callbacks
  • Otto, the 8x8 Support Virtual Assistant

Answer

Callbacks from 8x8 Support set up through the 8x8 Virtual Assistant will be fulfilled within 2 hours of the time you submit the request via Otto, in the order requests are received. We are generally unable to schedule (or reschedule) a specific callback time through Otto.

However, if your callback number needs to be changed, chat through Otto once more and connect to a live agent. Provide the chat agent your original case number and your new contact information.