Can I reschedule my callback from 8x8 Support or change the callback number?
- 8x8 Support
- Otto, the 8x8 Support Virtual Assistant
Callbacks will be made within the following timeframes of the time you submit the request via Otto
- 8x8 Support callback requests will be fulfilled within 1 hour
- 8x8 Billing callback requests will be fulfilled within 1 business day
- 8x8 Number Porting callback requests will be fulfilled within 1 business day
All callback requests will be returned in the order the requests are received
We are unable to reschedule a specific callback time or change the callback number provided through Otto.
However, if your callback number needs to be changed or there is a specific time frame that would be best to reach you, you can add notes to the case.