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8x8 Support

Updated Case Submission Form for 8x8 Premium & Enterprise Support Customers


8x8 Support has made some improvements to our Support Case Submission Form in order to simplify the process by which our customers submit their issues for case routing to our support engineers. We've introduced some minor changes with major impact.

Applies To

  • 8x8 Premium & Enterprise Support Customers
  • My 8x8



The updated case submission form will become available on 4/7/21 at 8 a.m. BT.

Case Submission Form for 8x8 Premium and Enterprise Support Customers

Listed below are the changes introduced.

  1. Five required fields on every case submission
    • Category
    • Sub-Category
    • Case Type (How to, Troubleshooting, Feedback)
    • Subject
    • Description
  2. Dynamic radio buttons for the Category and Sub-Category selection so you have a full view of what your issue might for easy selection.
  3. Case Type field so that you can generally tell us what your case is about.

This updated form is rolling out to our Premium and Premium Plus customers, but we will be expanding the usage to all customers using the Support Portal shortly so stay tuned!


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