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Polycom VVX Hookswitch Mode setting reverts after the reboot, Firmware version 5.9.1.0615
8x8 Support

Polycom VVX Hookswitch Mode setting reverts after the reboot, Firmware version 5.9.1.0615

Symptom

Polycom VVX Hookswitch Mode setting reverts after the reboot which happens when this setting is saved(Settings, Basic, Preferences, Headset)

Applies To

Firmware version 5.9.1.0615

  • Polycom VVX 300
  • Polycom VVX 301
  • Polycom VVX 400
  • Polycom VVX 410

Possibly affects other Polycom VVX devices also

Resolution

As a workaround the firmware can be downgraded by 8x8 to an earlier version which is not affected.