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Screen Recorder Profile Overview
8x8 Support

Screen Recorder Profile Overview

Overview

The following article explains all the features of the 8x8 Quality Management Screen Recorder Profile.

Open your 8x8 Quality Management instance then go to Settings > Service > Screen Recorder Profile.

You are prompted with the following options:

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Applies To

Quality Management v 4.5, v 5.0

Screen Recorder Profile Options

Resolution

This is the maximum supported resolution in pixels.

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Show Toolbar

This option is used to show/hide the screen recorder client tool Icon from the Taskbar.

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Example: when Show toolbar is set to Yes, then the icon tray is displayed. The below screenshot is from a Windows 7 OS taskbar.

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Note: In most scenarios, for the Agent Profile, the use-case would be to hide the Rocket Icon.

Manual Control

The Manual control option allows the agent to: 

  •  Open the Rocket Icon or 8x8 Screen Recorder tool
  •  Start
  •  Pause
  •  Add comments
  • Stop the recording process

Note: As a secondary use-case, this function allows the end-user to record his/her screen without the need of using a third party tool.

Recording Percentage

This option allows you to configure the recording percentage of the total number of video calls per Agent.

In all scenarios, our recommendation would be to set the 100% threshold.

File Size Limit 

Total audio file size calculated in bytes. The default option is set to 0, which means Unlimited.

Time Limit 

The total number of seconds that can be recorded. The default threshold is set to 0, which means Unlimited.

Log Retention

The total period of days to store the screen recorder log files in our datacenter. The default threshold is set to 20 days.

Max Bandwidth

 Maximum bandwidth expressed in kbps. The default threshold is set to 0.

Note: To be decided by the internal IT department, based on the LAN specs with respect to Upload speed.

Allow Comment

If set to Yes, then the agent is allowed to add comments while their screen is recorded.

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Note: The comments are added and displayed in the video timeline.

Upload Interval Start / End

The upload interval of 24h that can be set for the client tool to upload all MP4 files to 8x8 cloud storage.

Note: Delayed file upload, saves bandwidth usage during peak hours.

Extend Video Recording

Extend the recording length to N seconds after the call ends.

Frame Rate

Total numbers of frames/second. The default threshold is 2 frames/second.

Note: More than 2 frames will increase the media file size.

Cluster

This option is used only for troubleshooting purposes by the 8x8 Support team.

 

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