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Agents Unable To View All VCC Queues
8x8 Support Knowledge Base

Agents Unable To View All VCC Queues

Symptom

VCC agents are unable to view all queues in the Agent GUI.

Applies To

VCC Agents

Resolution

Assign VCC agent to intended queues:

  1. Log into VCC Configuration Manager
  2. Select Agents/Users menu.
  3. Edit VCC Agent.
  4. Select 'Queues' tab.
  5. Select 'Assigned' checkbox.
  6. Save changes.

 

Agent_Assign.JPG

 

Cause

Agent is not assigned to intended queues within the VCC Agent Profile.

Additional Information

Note: Enabling the agent will allow them to receive calls for the queue, and assigning will allow them to only view the queue.

 

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