VCC agents are unable to view all queues in the Agent GUI.
Assign VCC agent to intended queues:
- Log into VCC Configuration Manager
- Select Agents/Users menu.
- Edit VCC Agent.
- Select 'Queues' tab.
- Select 'Assigned' checkbox.
- Save changes.
Agent is not assigned to intended queues within the VCC Agent Profile.
Note: Enabling the agent will allow them to receive calls for the queue, and assigning will allow them to only view the queue.