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How do I change the time callers are on hold in a queue before they are offered to leave a voice mail?
8x8 Support

How do I change the time callers are on hold in a queue before they are offered to leave a voice mail?

Objective

To change the time callers are on hold for in a queue before being offered to leave a voicemail.

Applies To

Virtual Contact Center, Script Queue Timeout

Procedure

In VCC Configuration Manager change the Forward to Queue, Queue timeout from 600 seconds to 300 seconds.

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