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Stuck Call in VCC Queue
8x8 Support

Stuck Call in VCC Queue

Symptom

There is a stuck call that needs to get cleared out of a VCC queue.

Applies To

VCC Agent Console or Wallboard monitoring

Resolution

This issue will need to be addressed by Support. Please create a case with 8x8 Technical Support for assistance. 

Cause

The caller likely abandoned while waiting in the queue, but there was a call break-down issue and it incorrectly appears to be an actual caller waiting in the queue.

 

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