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VCC Agent Getting Fast Busy Calling VO User
8x8 Support

VCC Agent Getting Fast Busy Calling VO User

Symptom

VCC agent is getting fast busy when attempting to call an internal VO user from the VCC AGUI Console.

VCC_Directory - Copy.JPG

Applies To

VCC Agent, VO User, AGUI, Directory, calling, transfer

Resolution

Log into VCC Configuration Manager:

  1. Select Home Menu.
  2. Click on Dial Plans Tab.
  3. Select dial plan: System Dial Plan US North American Number Plan (US NANP) with VOVCC
  4. Save changes.

VCC_DialPlan - Copy2.JPG

Cause

The current VCC Dial Plan is not set to handle calling internal extension numbers.

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