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Why is an Agent Immediately Going from Post Processing to Available?
8x8 Support

Why is an Agent Immediately Going from Post Processing to Available?

Symptom

Why is an Agent's Status changing to Available immediately after a ending a call?

Applies To

Virtual Contact Center Agent Console

Resolution

In the VCC Configuration Manager web interface, select Queues/Skills > Edit Inbound Phone > Properties > Post Processing Timeout and increase the number of seconds.

Cause

The agent's queue likely has a Post Processing time period that is (10) seconds or less.

 

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