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VCC: How To Blind Transfer (Cold Transfer) A Call To An Agent
8x8 Support

VCC: How To Blind Transfer (Cold Transfer) A Call To An Agent

Objective

How to Blind Transfer to an agent

Applies To

Virtual Contact Center

Procedure

During an active call, announce to the caller about the intended transfer. 

Steps:

1. Click Agents tab to view the status of other agents in the Agent Directory. 
2. Select an agent and click Blind Transfer. The call is transferred to the selected agent. 

AgtAgtTransferCall.png

Additional Information

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