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How do I send feedback in Virtual Office Desktop or Virtual Office Mobile?
8x8 Support Knowledge Base

How do I send feedback in Virtual Office Desktop or Virtual Office Mobile?

Overview

Having an issue with Virtual Office? You can send feedback through the Virtual Office Desktop or Virtual Office Mobile apps. We appreciate user feedback and suggestions for improvement.

Please note that the feedback form simply provides feedback to 8x8. If you need support for an issue you are experiencing, please create a case with 8x8 Technical Support.

Submitting Feedback in Virtual Office Desktop

  1. While logged in to Virtual Office Desktop, click Help.
    VOD_Help_Send_Feedback.jpg
  2. Click Send FeedbackNote: Does your Virtual Office Desktop look different from the image below? Download the most recent version of Virtual Office Desktop for PC (Windows) or Mac (OS X). Go to Virtual Office Settings and check the box next to Switch to New Experience.
  3. When you're done, click Submit and wait for the application to send the feedback.
    VOD_Feedback_Form.jpg
  4. Once the feedback has been submitted, the window will close automatically. Note: There is no need to include debug logs or screenshots, they will be added automatically.

Please note that the feedback form simply provides feedback to 8x8. If you need support for an issue you are experiencing, you can get to the Support site through the Virtual Office Desktop Help menu. While logged in to Virtual Office Desktop, go to Help > Support. This will take you to the 8x8 Support Knowledge Base. From here you can search for information on the issue you are experiencing. If you cannot find what you are looking for, or need additional help, you can click Get Support and create a case online.

Submitting Feedback in Virtual Office Mobile

In the screenshots below, we are using Virtual Office Mobile on an iPhone.

  1. In Virtual Office Mobile, you can simply shake your device and tap Send Feedback.​
    VOM_Send_Feedback.PNG
  2. You can also reach the feedback form by tapping the More Options icon > Feedback.
    VOM_Feedback_Option.PNG
  3. Enter your feedback in the space provided and click Send to submit.​
    VOM_Feedback_Form.PNG

Contacting 8x8 Support

The feedback form is useful for providing suggestions for product improvement to 8x8. However, if you need support for an issue you are experiencing, you can get to the Support site through the Virtual Office Desktop Help menu.

While logged in to Virtual Office Desktop, go to Help > Support.

VOD_Support.png

This will take you to the 8x8 Support Knowledge Base. From here you can search for information on the issue you are experiencing. If you cannot find what you are looking for, or need additional help, you can click Get Support to create a case online.

 

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