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Virtual Office Desktop: Syncing Microsoft Exchange Contacts with Active Sync
8x8 Support Knowledge Base

Virtual Office Desktop: Syncing Microsoft Exchange Contacts with Active Sync

Symptom

Attempting to sync Microsoft Exchange contacts using Advanced Exchange Active Sync Configuration in Virtual Office Desktop results in the following error:

Can't authenticate with Exchange server. Original Message text follows: [domain of entered Active Sync URL]

Virtual_Office_Desktop_Microsoft_Exchange_Server.png

Applies To

Virtual Office Desktop

Resolution

  1. In Virtual Office Desktop, navigate to Settings > Contacts.
  2. Select Company or Personal.
  3. At the prompt, enter the primary Outlook Email and Password.
  4. Select the Advanced Exchange Active Sync Configuration box.
  5. Enter the Active Sync URL (use External URL).
  6. Add the following to the end of the URL entered above: /EWS/Exchange.asmx
    Examplehttps://url.example.com/Microsoft-Server-ActiveSync/EWS/Exchange.asmx
  7. Enter the Login Username or Exchange UPN.
  8. Click OK.

Cause

Most likely, one or both of the following hasn't been done:

  • Properly enter the Microsoft-Server-ActiveSync External URL.
  • Add the following to the end of the above URL: /EWS/Exchange.asmx.

Note: Microsoft Exchange contact integration in Virtual Office Desktop is only available to users who joined 8x8 before October 2017. It can be found in Virtual Office Desktop Classic Mode.