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How do I set my company number as the caller ID for all extensions in Virtual Office Configuration Manager?
8x8 Support Knowledge Base

How do I set my company number as the caller ID for all extensions in Virtual Office Configuration Manager?

Note: To set up the main company number as the caller ID for all extensions in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

Configure all your extensions within a site so that your company’s main number and name are shown no matter which of your 8x8 extensions dials out. Sites are your company's office locations that are pre-configured for you based on the information you provided about your company at the time of purchase. Follow the steps below to allow your main company information to be sent as caller ID info. (Internal users will still see the 8x8 network extensions that are calling them.)

To set my main company number as the caller ID for all extensions

  1. Log in to VO Configuration Manager
  2. Click Sites.
  3. Click More Options (three dots) to the right of the site. 
  4. Click Edit.
  5. Go to the bottom of the page and toggle the selector next to Set Main Number as Caller ID for all Users Belonging to this Site. A blue toggle shows this option has been successfully activated.
  6. Click Save.