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Virtual Office Configuration Manager: Caller hears silence when calling into a ring group
8x8 Support

Virtual Office Configuration Manager: Caller hears silence when calling into a ring group

Symptom

Incoming callers are hearing silence instead of the standard ringback when calling into a Virtual Office Configuration Manager ring group.

Applies To

Virtual Office Configuration Manager, Ring Groups

Resolution

  1. Login to Configuration Manager.
  2. Under Work Groups, click Ring Groups.
  3. Click More Options (three dots) to the right of the Ring Group that is having the issue and click Edit
    ring back CM 3.jpg
  4. Click Change.
    ring back CM 4.jpg
  5. Download the default 8x8 ringback file here: ringBackTone.au
  6. Click Upload an audio file.
  7. Drag and drop the downloaded file into the circle.
    ring back CM 5.jpg
  8. On the next page, click Select next to the file you want to use.
    ring back CM 6.jpg
  9. Click Save.
  10. Place a test call to your ring group to confirm that you are hearing the default ringback tone.

Cause

When you delete your custom ring back tone from the ring group, the system does not automatically go back to the default ring back tone. This issue is under investigation. For now, please use the workaround provided in this article.

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