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Agent Status Immediately Changes from Post Processing to Available after a Call
8x8 Support

Agent Status Immediately Changes from Post Processing to Available after a Call

Symptom

The Agent's status changes to Available immediately after ending a call.

Applies To

  • Virtual Contact Center Configuration Manager 
  • Agent Status 

Resolution

  1. Log in to VCC Configuration Manager.
  2. Click Queues/Skills
  3. Under the Inbound Phone queue, click Edit (pencil icon). 
  4. Navigate to the Properties tab.
  5. Increase Post Processing Timeout to the appropriate amount.
  6. Click Save

Cause

The Agent's queue likely has a Post Processing time period that is (10) seconds or less.