Virtual Contact Center (VCC) agents are unable to view all queues in the Agent GUI.
- Virtual Contact Center
- Log into VCC Configuration Manager.
- Click Agents.
- Click Edit (pencil).
- Select the Queues tab.
- Select Assigned for the queue that needs to be assigned.
- Click Save.
The agent is not assigned to intended queues within the VCC Agent Profile.
Enabling the agent will allow them to receive calls for the queue, and assigning will allow them to only view the queue.