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How do I change the time callers are on hold in a queue before they are offered to leave a voice mail?
8x8 Support

How do I change the time callers are on hold in a queue before they are offered to leave a voice mail?

Objective

To change the time callers are on hold for in a queue before being offered to leave a voicemail.

Applies To

  • Virtual Contact Center 
  • Queues

Procedure

  1. Log in to VCC Configuration Manager. 
  2. Click Scripts
  3. Click Edit (pencil icon).
  4. Select the Forward to Queue object.
  5. Click Edit.
  6. Change the Queue timeout field to the desired number of seconds.Screen Shot 2019-09-11 at 12.05.56 PM.png
  7. Click Ok. 
  8. Click Save.